Stakeholder engagement

Stakeholder engagement

Expert advice for engaging with your stakeholders

Ricardo is a leading provider of public and stakeholder engagement services. We deliver tailored solutions to help public and private sector organisations to engage with the public and other stakeholders.

Social research

Social research is a vital pre-cursor to any successful communications programme and the Ricardo team has extensive experience or many types of research, both qualitative and quantitative. Whether it’s a survey of businesses or focus groups with members of the public our team can develop a research programme that will suit each client’s individual needs. Our experience covers market research and customer surveys, facility user surveys and trend analysis and focus group facilitation.

Communications and behaviour change

Communications is the key component that can make or break delivery of public services. Communicating the right information to the right people in the right way at the right time will make a real difference in achieving your goals. Ricardo has a hugely experienced team with more than 20 years’ experience of communicating the widest possible range of energy and environment issues to public, employees and businesses. We have worked with public and private sector organisations to develop exciting campaigns that engage their audiences, raise awareness and change both attitudes and behaviour.

Our services start with the design or review of existing plans to create effective communications and engagement strategies. We have developed many successful strategies for local authority recycling and service change communications, national consumer campaigns and public and private sector resource efficiency programmes targeting staff.

No campaign can succeed without strong branding and well-crafted literature. Ricardo has an in-house design studio and can manage everything from the initial creative brief though design to production and distribution.

For all our clients we have PR, media liaison and crisis management expertise on-hand ready to assist with your most challenging communication situations.

In an ever increasing age of digital communications the ability to use Twitter, Facebook, websites, blogging, intranets and phone apps to communicate and provide useful services to your key or even specific niche target audiences is more important. The Ricardo team includes designers and web developers who are adept at designing all manner of digital communication platforms. Our team also has wide experience of using social media and tools like Google Analytics to monitor and evaluate the effectiveness of digital media initiatives.

Stakeholder engagement and consultation

Stakeholders are all groups that are important to your organisation or what it is trying to achieve. They can include internal groups (staff, shareholders, etc.) and external groups (pressure/community groups, the media, other public or provide sector organisations or departments such as planning or regulators etc.). There will be a time when some or possibly all of these groups need to be engaged during the course of a project. Ricardo has experience of stakeholder engagement and consultation strategy design and delivery across a wide range of issues from large infrastructure projects to sectoral or even global future scenario planning. Our experience includes planning stakeholder engagement programmes, member briefings, staff and stakeholder workshops and public meeting facilitation.

Ricardo has a dedicated events management team that can organise everything from briefings or public meetings to international conferences and industry awards evenings. Our team can arrange everything from sourcing venues and organising invitations to delegate processing and on-the-day management of every aspect to ensure your event proceeds smoothly.

Public dialogue

Ricardo’s team specialises in helping organisations undertake credible and informative dialogue with the public. Through the Sciencewise programme we are the UK’s national centre for public dialogue in policy making involving science and technology.

We recognise that public dialogue represents an upfront investment as part of a policy or decision making process. We are well placed to maximise the return on this investment by ensuring the credibility and quality of the dialogue processes. Our specialists can help from the start by helping you to decide if public dialogue is the right thing to do through to design, delivery and evaluation of the dialogue.

Relevant resources